Terms & Conditions

NEW ACCOUNT:

A. All Buyers must complete all necessary forms before account set up is approved.

B. Buyers are required to submit business and re-sale permits before account set up is approved.

Business must be related to furniture industry.

C. All terms are based on credit approval. Credit applications are available upon request.

PAYMENTS:

A. We accept Cash, Company Checks, and two major credit cards (Visa and Mastercard). No personal checks will be accepted.

B. Wire Transfer payment.  Please contact our office to obtain the necessary information.

C. Company Checks are accepted upon verification.  Returned checks are subject to a $ 45.00 service charge.

Credit Card payments are subject to a 3% fee.

ORDER PLACEMENT:

A. New Account: Opening order for new account is $ 5,000.00

B. Minimum Amount:

1. Pickup Orders: $ 500.00

2. Shipping Orders: $ 1,500.00

C. Shipping & Freight: All freight charges are paid by buyers. All shipments are FOB Atlanta, GA warehouse. 

D. No back orders. Please re-order items.

E. Shipping orders placed before 2:00 PM EST. will be processed same day.

DIRECT IMPORT:

Direct containers are available. Please contact a customer service associate from Pacific Imports, Inc. for more information.

DELIVERY:

A. LTL (Less Than Truckload) shipments will be shipped through our designated trucking company, unless otherwise specified.

B. Please inspect all boxes at time of delivery. If there is any visible damages, buyer must make note on freight bill for claiming purposes.

PRICES:   All prices are subject to change without notification. Please contact office to verify prices.

EXCHANGES & RETURNS:

A. All claims for defects or missing parts must be made within thirty (30) days of purchase.

B. All returns must have prior authorization from management.

C. No returns will be accepted on any used or assembled merchandise.

D. Claims for defective merchandise must be in “Pacific Imports” original boxes. Writing on the box will not be accepted.

E. Damage to merchandise during shipping must be filed with the freight forwarder.

Please inspect all boxes for damages and correct piece count before signing freight bill.

Please note any damages on freight bill at time of delivery.

F. No cash refund. No returns or exchanges allowed.

G. A 20% restocking fee from invoiced cost will be charged on all merchandise being returned that is not defective or incorrectly shipped.  All returns must have prior authorization.

HOURS OF OPERATION:

SHOWROOM 9:00 AM EST to 5:30 PM EST (Monday to Friday)

WAREHOUSE 9:00 AM EST to 5:00 PM EST (Monday to Friday)

INQUIRIES AND ORDERS:

Email to sales@pacificimportsinc.com